topic Re: Uninstalling LabVIEW in FIRST Robotics Competition Discussions

Uninstalling LabVIEW

Graviton — Tue, 04 Nov 2008 14:34:00 GMT

I have a need to temporarily uninstall LabVIEW, but it only progresses so far and then pauses. This left sitting for over two hours, and I cancelled the installation. Now every time I try to remove it, it either gives me errors (1601 and 1618) or doesn't progress at all. Tech support refuses to even help uninstall over the phone, so does anyone have a solution?

Re: Uninstalling LabVIEW

StevenHowell — Tue, 04 Nov 2008 16:45:11 GMT

Hello Gravitron.

I was actually the one who spoke with you on the phone this morning about the support for uninstalling LabVIEW. I am in inside sales and not actually in technical support. I spoke with some of our FRC group and they said that it was ok, if you are having installation issues to patch you in with our support group. Please call into 1.800.433.3488 and ask for technical support. You will likely get bounced to sales as you would be new to the database and we could route you over manually for this LabVIEW installation issue. As long as this is not related to FIRST competition specific issues, you will be able to receive help on the installation.

Re: Uninstalling LabVIEW

Kevin_S — Tue, 04 Nov 2008 19:38:08 GMT

Hi Graviton,

I am an Applications Engineer (technical supporter) who supports the LabVIEW FRC software as well as LabVIEW itself. I can offer my support through this forum or over the phone, as Stormchaser1 has referenced.

If you elect to solve this issue through this forum, here are a few questions for you:

1) Did you install the software with administrator privileges?

2) Did you uninstall the software with administrator privileges?

3) What operating system are you running?

4) Did you save LabVIEW to any non-default directory during installation?

5) When you uninstalled, what was the process you followed?

6) Was any of the software running when uninstallation began?

7) Do you have any other National Instruments software on the computer?

Regards,

Kevin S.

Applications Engineer

National Instruments

Re: Uninstalling LabVIEW

Graviton — Wed, 05 Nov 2008 00:55:54 GMT

Thanks both of you for your prompt responses. I got it working by repairing it and then using the license manager (All it originally said to do was put the license in the certain folder) to activate it. That worked and everything is fine. Great tech support there and thank you so much.

--Sean

Re: Uninstalling LabVIEW

Marc L — Tue, 11 Nov 2008 14:02:06 GMT

Good. Glad to see you got your answer. So now my question won't be a thread hijacker ...

I am about to install the 8.5.1 version for FIRST, over an expired installation of the 30-day eval copy of 8.6. The computer is a WinVista64 HP laptop.

In the control panel to remove the NI software, there are 3 entries: NI LabVIEW 8.6, NI LabWindows/CVI 8.1.1 Run-Time Engine and NI Measurement & Automation Explorer 4.5.

Should I remove all 3 of these entries before I install 8.5.1? I know that I'll remove the 8.6 entry, but I'm wondering about the other 2.

Thanks.

Re: Uninstalling LabVIEW

Kevin_S — Tue, 11 Nov 2008 16:34:30 GMT

Hi MarcL,

Generally, when installing newer versions of National Instruments software, you don't need to worry about the older versions being on your computer. However, when you install a lower version, it's a very good idea to completely uninstall the newer versions.

Since the LabVIEW FRC software includes drivers specific to itself, I would recommend uninstalling the following software components from your computer before installing the LabVIEW FRC software.

NI-RIO driver
LabVIEW Real-Time module
NI-IMAQ driver
LabVIEW 8.5.1

In your circumstance, you wouldn't have to necessarily uninstall anything.

I hope this helps,

Kevin S.

Applications Engineer

National Instruments

Re: Uninstalling LabVIEW

Marc L — Tue, 11 Nov 2008 22:34:43 GMT

So, if I understand correctly ... for now ... the "old" installation of 8.6 doesn't interfere with a "new" installation of 8.5.1. (but I'll probably remove all 3 entries before 8.5.1 anyway)

Then, when my team receives our KoP copies of the official FRC version, I should un-install all of the 8.5.1 stuff before installing the official FRC version.

Got it. Thanks.

Re: Uninstalling LabVIEW

TeamCaution — Wed, 12 Nov 2008 22:54:30 GMT

I have the same problem. I installed the 30 day evaluation version on my laptop for the training conducted for FTC teams at ASU and now I cannot uninstall it from my machine. You asked the following questions -here are my answers:

If you elect to solve this issue through this forum, here are a few questions for you:

1) Did you install the software with administrator privileges? YES

2) Did you uninstall the software with administrator privileges? YES

3) What operating system are you running? XP

4) Did you save LabVIEW to any non-default directory during installation? NO

5) When you uninstalled, what was the process you followed? Used the Add/Remove Program in Control Panel

6) Was any of the software running when uninstallation began? NO

7) Do you have any other National Instruments software on the computer? NO

Thanks for any assistance you can provide,

Mike

Re: Uninstalling LabVIEW

Kevin_S — Thu, 13 Nov 2008 00:30:50 GMT

Hi TeamCaution,

First off, what have you done thus far with regards to installing/uninstalling/repairing?

Have you already tried what Graviton posted as his/her solution?

Kevin S.

Applications Engineer

National Instruments

Re: Uninstalling LabVIEW

TeamCaution — Thu, 13 Nov 2008 01:44:35 GMT

I have attempted to use the add/remove app to remove LabVIEW. I turned off all of the firewall apps as well as stopped all NI processes that were running in the background before attempting to do the uninstall. I also tried to Repair the install and then uninstall it. I am trying to just remove the app from my personal laptop permanantly. I'm not really interested in repairing the app. The copy on my laptop was only there so I could attend some training at ASU. We will be using the team laptop for development from now on. BTW, did you see my other post on a download issue? You replied so fast (thank you!) that I thought you might have some insight on that issue also.

Thanks!

Mike

Re: Uninstalling LabVIEW

Kevin_S — Thu, 13 Nov 2008 21:07:57 GMT

Hi TeamCaution,

Since your issue is specific to uninstalling LabVIEW 8.6, I would recommend that you call the number given above by Stormchaser1. This way we can help you resolve this issue as quickly as possible.

We can then update this forum with the solution.

Kevin S.

Applications Engineer

National Instruments

Re: Uninstalling LabVIEW

vzv — Fri, 22 Mar 2013 23:13:35 GMT

Hi Kevin,

I have a similar problem as Graviton posted several years ago,

"I have a need to temporarily uninstall LabVIEW, but it only progresses so far and then pauses. This left sitting for over two hours, and I cancelled the installation. Now every time I try to remove it, it either gives me errors (1601 and 1618) or doesn't progress at all. Tech support refuses to even help uninstall over the phone, so does anyone have a solution? "

In response to your reply,

1) Did you install the software with administrator privileges? YES

2) Did you uninstall the software with administrator privileges? YES

3) What operating system are you running? WINDOWS XP SP 3

4) Did you save LabVIEW to any non-default directory during installation? NO

5) When you uninstalled, what was the process you followed? ADD/REMOVE PROGRAMS

6) Was any of the software running when uninstallation began? LABVIEW WAS RUNNING

7) Do you have any other National Instruments software on the computer? I INSTALLED MOST OF THE ACADEMIC SITE LICENSE PRODUCTS OF NATIONAL INSTRUMENTS

I uninstalled most of them and as graviton posted I had to cancel the uninstallation midway. After which when i try to uninstall it gives the error 1618. When I try to repair it shows the following msg (attached the image). Tried inserting all of the academic software cds and still shos the same dialog box. This is true for any of the modules I am trying to repair.

I am using the NI academic software, Fall 2012.

Can you please help me on this. Appreciate your help.

Re: Uninstalling LabVIEW

Kevin_F — Mon, 25 Mar 2013 01:16:01 GMT

Hey vzv,

I sent you a private message regarding this.