myDAQ not recognized by Windows with ELVISmx and DAQmx both installed

[Forrest_Bao]

I just installed both ELVISmx 4.2.2 and DAQmx 9.2.1 on my Windows XP laptop. I thought that's all the driver software I needed to make myDAQ recognized by Windows.

After i plugged myDAQ into my USB port, a Windows New Hardware Wizard pop up. I let it do "Install the software automatically" but it ended up with "Cannot Install this Hardware."I tried to manually select device type and install the driver, but under "Data Acquisition Devices" there was no myDAQ but only a couple DAQ devices.

I could not see myDAQ in MAX "Devices and Interfaces" tree either. 

Can someone help me with that? Below is a snapshot of my MAX.

[Ali M]

Hello Forrest,

In Windows Device Manager, do you see a yellow exclamation mark or an unknown device entry under "Other devices?" Please post a screenshot of your Windows Device Manager. Did you reboot your system after installing the drivers? Can you test whether this behavior occurs on different USB ports?

Best regards,

Ali M

Applications Engineer

National Instruments

www.ni.com/support

[Ujjval Shah]

I am getting the same error.

Driver is not getting installed.

I am getting the device in Device manager but with exclamation  mark.

I tried Restarting the system, manually searching for the driver and directing it to the setup folder but still doesnt work.

I have attached a screenshot for your reference.

Can you give your inputs/suggestions on the same?

[Ujjval Shah]

i think i figured out the problem.

My NI DAQmx is 9.1.5

MyDAQ requires 9.1.7

i thinking fixing this should solve my problem

[Paul-D]

Hi, this is Paul with Applications Engineering at NI.

It sounds like you've been able to solve your own problem

Let us know if you need any further assistance.

Thanks,

[Ujjval Shah]

Hi Paul,

Drivers was the issue.

After installing the latest one, it worked like a charm! 🙂

Thanks.

Best Regards,

Ujjval Shah

[Paul-D]

Glad to hear that.

As a general rule with any of our software, the drivers will always have to be the last item installed so they can properly associate themselves with all of the other software components.

[johnson066]

 myDAQ not recognized by Windows 7 with ELVISmx 4.2.3 and DAQmx 9.3 both installed.What I want to know is that if I have killed some processes used by myDAQ,and how repair them? thanks!

[lis@jiang]

Good morning jahson,

You can repair your drivers by going to the start menu >> Control Panel >> Programs and Features >> National Instruments Software.  In the pop up window that appears, you can select on each driver to repair them.

A secondary question for you:  Is this the first time you're setting up the myDAQ or did something happen so that Windows no longer recognizes it?

When you right click on the myDAQ and go to properties, what does the description say?

Regards,

Lisa

[johnson066]

When I reinstalled the software of NI,there is an error said:

The software which I reinstalled is NI ELVISmx 4.2.3.

What's wrong with my NI software?