Upgrade to 2.2 Nican software

[Guillermo Ibanez]

When we replace our first NICAN card from Series 1 to Series 2 we had a lot of problems with the application as they stop working properly. "National" told us that the new series were not compatible with the older and that we had to recompile the application with new includes. Obviously we followed all the given suggestions but the application didn't work at all. I wasted a lot of time debbuging and consulting this forum in order to find some clues to discover the nature of the problem... everything was hopeless.

Casually I found the new drivers upgrade (Ver. 2.2) in the download area of the Ni.com site. I replaced the older ones and Miracle.....the application, the original version, without the recompiling, started working correctly !!!.

My question is: Why the "National" doesn't declare in this Forum that their original drivers (2.1.3 on CD) are faulty? Wouldn't be better and simpler to indicate from the beginning to download ver 2.2 upgrade and admit the 2.1.3 version has bugs?

No thanks this time to "National".

Guillermo Ibanez
Te.das - Italy
Automotive developer

[AlessioD]

Mr. Ibanez,
we are sorry for the inconvienience you have experienced with NI-CAN ver. 2.1.3.
The best source for retrieving information is to contact National Instrument Technical Support either by phone in your country or by posting a Mail Support Request from our public web site:

Request Support From an Engineer

Through this procedure you will be put in contact with an engineer at NI and you will be notified of any information that might be missing from the Web Forums.
Thank you for your feedbacks on the contents of our public web site,
Regards,
AlessioD
National Instruments