Emerson/NI/NHR Tech support is useless

[RTSLVU]

A couple years ago when I read that NI purchased NH Research I had high hopes. Those hopes have faded into despair as tech support is useless. I have been a NI LabVIEW user for 20+ years. Yet NI has no record of me ever using their products or contacting support. 

And I just got hung up on! 

NHR was the worst but Emerson/NI has made the worst even worse!

[AustinMan@NI]

Hi @RTSLVU,

Sorry you had a poor experience when contacting NI Technical Support. We will investigate and see what went wrong.

I have sent you a private message asking for more details.

Regards, 

David. 

[ab500]

I have some NHR 9300 and am facing issues with the equipment when in discharging mode. I instrumented both DC and AC lines, current and voltage, and noticed that when I increase the discharge power, the ac lines voltages goes from the "normal 480V" to mid-to-high 500s and the cabinet turns off because of its internal break opens. Any advise? Thanks!

[santo_13]

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@ab500 wrote:

I have some NHR 9300 and am facing issues with the equipment when in discharging mode. I instrumented both DC and AC lines, current and voltage, and noticed that when I increase the discharge power, the ac lines voltages goes from the "normal 480V" to mid-to-high 500s and the cabinet turns off because of its internal break opens. Any advise? Thanks!

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1. Your reply is irrelevant to this topic. please create a new topic
2. There doesn't seem to be a board dedicated to NHR on the NI discussion forum, and NI has an article on how to get support for NHR hardware/software here - https://knowledge.ni.com/KnowledgeArticleDetails?id=kA03q000001EBJeCAO&l=en-US