BreakPoint
Pet peeves when providing technical support: ... "your software doesn't work!"
@LV_Pro wrote:
Ray, Google "Peter Principle"!
http://lmgtfy.com/?q=Peter+Principle&l=1
EDIT: This Peter Principle sounds good and all, but far too often I see people get promoted for being incompitent. Something to the affect of "Well we can't fire them, and we don't want to deal with them, give them a promotion" where the hard workers who are excelent at their job don't get promoted because "They do such a great job we would have to hire 3 people to replace them, so keep them where they are". Not sure there is a principle for that.
@Hooovahh wrote:
[...] the hard workers who are excelent at their job don't get promoted because "They do such a great job we would have to hire 3 people to replace them, so keep them where they are". Not sure there is a principle for that.
Never stop teaching. You'll work yourself right out of a job which, in this case, is a good thing.
@Ray.R wrote:
I've seen more the Hooovah Principle than the Peter Principle.
...
So maybe we need to create the B..S.. Principle.. 😉
No no no, I want a principle named after me...assuming it is spelled right (seriously I bet out of 100 times, forum members spell correctly it just a couple times)
But to make it clear it doesn't bother me that people spell it incorrectly. I would likely just call you Ray not Ray.R so likewise I assume people are just shortening it.
To further support Hooovah law, I submit an article written by an analog guy:The Trouble with Software People
This is one of those articles I keep around because I know how true it is.
OH NOES! my super secret identity revealed. Yeah if you haven't noticed from the 8.0 era code I haven't been updating that site for a while. For a while I did have Hooovahh.com redirect to there but for some reason that isn't working.
@Freelance_LV wrote:
I would like to say" read the user manual". instead, send them an email with all the details they need to configure and then start the test
So I have had a similar situation where they ask for the answer to some question, I answer it in an email. Two weeks later they ask the same question, so instead of writing up a new email I forward the one I sent to them 2 weeks ago. Just a little passive aggressive for them to get the hint that they already have their the information they need.
