Hi,
Do you know if that instrument is 488.2 compliant? Older instruments may not respond to the *IDN? command that is required by 488.2. Also make sure that you have the instrument set to an unused primary address.
Do you see the instrument go into remote mode? and lastly are you sure that the GPIB port on the instrument works correctly?
Hope this helps out!
Best Regards,
Aaron K.
Application Engineer
National Instruments