DIAdem Stop working

[Daniel_Sebastian]

Hello everybody,

I am facing a problem with DIAdem 2014 installed in a windows 7 sp1 - 32 bits machine. DIAdem suddenly stop working, then it freezes and finally there is no other option that close the program because it does not respond. The problem is caused by sporadic events (when I try to load data into the data portal, to save data, to modify a plot in a report, etc). The total RAM memory of my pc is 4 GB and the available when I work with DIAdem is 722 MB. Does the program needs more RAM ? If it is not the case, how can I look for the reason that the program stop working ?

Thank you very much for your help,

Daniel

[FlylikeaKiwi]

Hi Daniel,

The RAM should be fine.

I have a few questions:

1. When did it stop working, is this a fresh install?

2. Can you see how much ram is available at the time just before the crash?

3. You mentioned when you try to load/save/modify its crashes. Does it crash every time or just sometimes?

Here is a list of things to try:

Run DIAdem 2014 as administrator (right click the icon and hit Run as administrator)

Make sure DIAdem is up to date. Make sure you have a internet connection.

Make sure your Windows 7 OS is fully up to date

Try install DIAdem on a different PC if possible

Check your system with this:

DIAdem 14
CPU	x86 compatible processor, 1.6 GHz or more
Amount of memory	1 GB or more
Hard disk memory	Depending on the operating system, up to 2.8 GB free storage space, of which at least 1.8 GB on the system partition
Graphics board	Color depth at least 16 bit (High Color), recommended 24 or 32 bit (True Color)
Screen resolution	At least 1024x768
Operating Systems	Windows XP Pro SP3 or later, Windows Vista SP2 32 or 64 bit, Windows 7 SP1 32 bit or 64 bit, Windows 8.1 32 bit or 64 bit, Windows Server 2003 R2 32bit with SP2, Windows Server 2008 R2 64bit with SP1, Windows Server 2012 R2 64bit.