Serial number not valid for diadem 9.1 but valid for 9.0

[bolivare]

Our serial number is suppose to be valid. We have paid. I was told I could download the software, which I have done. I installed and it says that this serial number is not valid for this version of diadem, which by the way is 9.1. However, I can install 9.0 and the number works fine. I want 9.1 though, not 9.0. Running this on Windows XP pro.

[Walter_Rick]

Hello Bolivare,

In general DIAdem 9.0 and DIAdem 9.1 are separate versions for which you must pay separate. That means if you bought DIAdem 9.0 you can upgrade to DIAdem 9.1 but in both cases you must pay something, except you have a special agreement with a NI sales colleague. To verify this, please contact you NI sales representative

Greetings

Walter Rick
NI Engineering - Germany

[Kevin L]

Hello Bolivare,

You can contact a National Instruments sales representative by calling 1-888-280-7645, and they should be able to help you out.

I hope that this information is helpful for you.

Regards,
Kevin Leonard
Applications Engineer
National Instruments
www.ni.com/support

[bolivare]

Hi Walter,
Yes, I knew this. I have been working with Linda from NI and am still awaiting a response. We have purchased this. We have had the same serial number for the longest time, as a matter a fact, its the only serial number. We were suppose to get this version and I was suppose to be able to use my serial number with this. While I have been waiting, I was hoping that maybe someone else had run into this problem and new of a resolution. I appreciate you taking the time to respond.
Thanks,
Bob O