I have camera issues - please help

[dwodrich]

The camera was working and now we can't get an image on it.

The IP is correct and I have checked and reset the passwords several times. I can connect the camera to the laptop with the crossover cable and connect and see video without issue.

When it is connected to the cRIO and run the code I get no image on the running program or the dashboard. These things worked fine a few days ago, and we can't figure out what has happened.

I have performed a hard reset on the camera to get back to factory setting and went through all the setup setps as well as tried the auto camera setup program.

We have used the camera many times and had the two color tracking program working. I think it must have something to do with the way the cRio talked to the camera.

During one of the tests I did get an error on the dashboard that said error comunicating with camera and called out an authorisation vi from the stack information.  But I verified that the IP was correct and the user and password were set correctly.

Any ideas?

Thanks!

[Eric_R]

Hi Dwodrich

It sounds like you have already performed a number of trouble shooting steps (reset camera to factory defaults, checked that it was a crossover cable, connected to port 2 on the RIO, confirmed the camera is working with the computer when directly connected). I recommend reimaging the cRIO and try running the basic robot or advanced robot frame work. Open your camera acquisition VI and enable highlight execution (the light bulb on the top bar next to the run button) and navigate to the block diagram. In highlight execution we can watch as each individual function run and see where the error is being thrown.