Cannot insert images (mobile)

[altenbach]

When I try to embed an image on Android and select from the album, I get a red "Error  code: invalid file type"  and it does not work.

(File was a simple screenshot ~80k, cropped using the Google photos tool).

[Kristi_Martinez]

Hi altenbach,

Thank you for bringing this to our attention. Our team is investigating this issue. However, we are unable to reproduce this issue on Android 9 and 6.0.1. Can you please give us the browser you are using to help us in reproducing this issue?

[altenbach]

It works for camera images in the album.

Steps (after cropping the image).

1. Click insert image button in toolbar.
2. image browser opens showing camera images
3. click on "browse" tile (top, second from left).
4. Image browser now showing screenshots (power+Volume down, then crop in google photos).
5. Select image.
6. Poof! Error.

Android 8.1.0

Chrome 80.0.3987.18 (beta)

(I'll attach the file later from mobile)

[altenbach]

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@altenbach wrote:

(I'll attach the file later from mobile)

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Sorry, can't. When I select the image as attachment, it shows fine, but when I try to post, the page refreshes, the post is still in edit mode, and the attachment has disappeared.

Permissions: Chrome is allowed to access "storage" among other things)

[altenbach]

OK, I e-mailed me the picture and was trying to attach it here on Windows:

Zipped it up.... see if this attaches. Haven't studied the file in binary, but maybe the google photos crop tool might create a file in a unique png flavor?  I'll play around with the file...

[Kristi_Martinez]

Hi altenbach, 

Thanks for the additional information. We will look into it. 

[altenbach]

OK, we can blame the photo editor on android (google photos). It actually creates a JPG file with a PNG extension. 😞

Even LabVIEW cannot read it as png.

But if I use "read jpeg file", it works!

Regular browsers display things just fine, even if the extension is wrong, but the "forum file validator" insists that filetype and extension match.

Valid security measure? Too restrictive? 

[altenbach]

In summary

On android:

• regular camera picture are jpg. They attach and insert fine!
• Screenshots (power+volume down) are png. They attach and insert fine!
• Crop tool works on all pictures. (jpg, png,... )
• Cropped images are always jpeg
• Crop tool leaves original extension (*.jpg, *.png)
• A jpg file with png extension is rejected by the forum. (But accepted by browsers and photo editing software)
• ...

[altenbach]

It is very important to me that I can attach cropped images. (Full phone screenshots are wasteful and might contains private info not relevant to the discussion!). We need to find a solution. (... and no, I don't want to clutter my phone with other image apps!)

[Kristi_Martinez]

Hi altenbach,

We have confirmed this is a bug in our community system and are working with our community provider to identify a solution. We will keep you updated with any new information.