Does Webmaster@ni.com actually exist?

[jgcode]

[Repost as posted in wrong forum] 

Howdy

I have been trying to log a Support Request to Webmaster@ni.com for help with something in the Community.

I have replied with numerous emails after receiving the Request Number.

I also re-logged the issue and got a new Request Number.

But alas, I have not heard back or got any form of communication (which is odd as NI support is usually pretty fast).

The original Support Request was logged nearly a month ago!

So my question is - has the Webmaster gone on holiday?

Does anyone know how I can escaulate my issue in order to get a response?

Cheers

-JG 

[Laura F.]

Hi JG,

I am happy to help escalate the issue for you.  Can you give me the reference numbers that you received with your requests so that I can look them up?

Thanks,

Laura

Web Support & Operations

National Instruments

[jgcode]

Hi Laura

Thanks for the fast reply.

First one 59M3L000, second one is 5ADJG100 (same issue, I just tried re-logging the issue in case there was a problem with the first one).

So the first can be scraped and I we can go with the second. 

Please contact me via profile email.

Cheers

-JG 

[Laura F.]

I found your requests and am routing them to the right place.  Did you want a reply via the email listed in those requests, or the one used with this account?

Also - how are you going about logging out and then logging in with the different email address?  You might try deleting your ni.com cookies with the button on this page and then logging in again.

Thanks,

Laura

[jgcode]

Thanks heaps!

A reply to this address is fine.

My priority is to get control over the group back.

Maybe you are right - I should stick to his profile - maybe I can discuss that in detail with the NI person that handles the reply?

Cheers

-JG