Products and Support menus

[User002]

---

@GerdW wrote:

Hi wiebe,

thanks for your effort, but that's not quite what I meant!

From markwni I received a notification looking like this:

Even though you included the "@GerdW" link in your message I did not get this "@mention" notification.

What do I need to do to induce the same "@mention" notification to other users?

---

@GerdW ,

I'm not all that experienced, but as far as I can tell, the only difference between @markwni's @mentions and others is a non-breaking space after the @mention:

<p><li-user login="GerdW" uid="16916"></li-user>&nbsp;,</p>

I also noticed that the only person I've received an @mention notification from is @markwni .

Spoiler

 

Besides your post here, the only other @mention notification I've read about came from @Kristi_Martinez .

So if this message doesn't give you an @mention... Maybe it only works if it comes from the community team?

-joeorbob

[markwni]

Hi all,

On the "@ mention" issue. We were not aware this was not working for others. We will do some investigation and see what we can discover.

Thank you,

Mark

[markwni]

An update on the @ mention issue. At this time only the administrators have the ability to trigger a mention notification. We have identified the core issue and are investigating ways to address it.

Thank you,

Mark