Can't connect my compactRIO Boards...

[Chiossi]

I installed a CompactRIO boards and it seems working in the Measurement & Automation Explorer
I created a new project and just added the new devices and it recognized the boards without problems.
when I try to connect the cRIO icon i t appears the error message window with the following alert:


"Access denied: LabVIEW RT communication protocol version mismatch."

I can't understand where the problem is and what I shoul do in order to resolve it.

Please help me.


I reported my system information if it can help to understand the problem.
-----------------------------------------------------------------------------------------

ational Instruments Technical Support Form (Version 4.0.0.3010)
Generated: martedì 2 maggio 2006 14.01 ora legale Europa occidentale


System Information:

Operating System(OS): Microsoft Windows XP
OS Version: 5.01.2600
OS Info: Service Pack 2
Processor: Intel(R) Pentium(R) 4 CPU 3.00GHz / x86 Family 15 Model 4 Stepping 3 / GenuineIntel / 2992 MHz
Number of Processors: 2
Physical Memory: 1.038.764 KB RAM
Drive C:\ 14.492.388 of 30.282.492 KB free
Drive D:\ 35.479.900 of 39.664.484 KB free


NI Software Information:

NI-CAN 2.3.2f1
CVI Run-Time 7.1.1.350
NI-DAQ 7.4.1f4
NI-DAQmx 8.0.0f0
NI Script Editor 1.3.1
NI-DMM 2.4.6
Soft Front Panel 2.4.6
NI-DNET 1.4.2f1
NI-FGEN 2.3.2
FGEN Soft Front Panel 2.3
FieldPoint 5.0.0116
LabVIEW Interface 5.0.0.116
NI-488.2 Software 2.43
NI-IMAQ Software 3.5.0
IVI Compliance Package 2.3
LabVIEW 8.0
FPGA 8.0.0
PID Control Toolset 8.0
Real-Time 8.0
LabVIEW Run-Time 7.0
Measurement & Automation Explorer 4.0.0.3010
NI-Motion 7.1.0.3004
NI-USI 1.0.2
NI-HSDIO 1.4.1.3
NI-HWS 1.4.1
NI-RIO 2.0.0
NI-PAL Software 1.10.0f0
NI-SCOPE 2.9.2f4
SCOPE Soft Front Panel 2.3.0
NI Spy 2.3.0.49152
NI-SWITCH 3.00.49161
Soft Front Panel 3.00.49161
NI-TClk 1.4.1
NI-VISA 3.4.1
visa32.dll 3.4.0.49152
NiVisaServer.exe 3.4.0.49152
NIvisaic.exe 3.4.0.49152
LabVIEW Run-Time 7.1
LabVIEW Run-Time 8.0

[AlessioD]

Chiossi,

I think you should also be checking the software versions that are installed on your cRIO Realtime Controller.

You can do this from MAX by browsing to Remote Systems>>[cRIOName or IP Address]>>Software>>RightClick>>Add/Remove Software. This should bring up the list of softwares installed on the controller. Versions on Host and RT must match in order for everything to work fine.

After you have checked the software versions, you should configure the cRIO RT Controller VISA Options and allow the Host IP to access the controller (usually enter a * character to allow unlimited access). Last but not least, go to the Host VISA Options tab and enable accessing the resorces on the remote IP of the controller.

Hope this helps.

AlessioD

[Chiossi]

Thanks a lot AlessioD.
I did like you said and I solved the problem.
As you can see I am a really new user of LabVIEW. Do you know any book or reference for new user like me to suggest?
Something like "LabVIEW fo dummies"?!

thank in  advance.

Marco.

[RL]

Allessio,

"You can do this from MAX by browsing to Remote Systems>>[cRIOName or IP Address]>>Software>>RightClick>>Add/Remove Software. This should bring up the list of softwares installed on the controller. Versions on Host and RT must match in order for everything to work fine."

I realize that this is an old post but I also can't ethernet communicate with a CompactRIO 9012.   MAX searches when I press F5 but after a few seconds simply returns to Remote Systems status not indicating why it was not able to establish communications with the cRio.  The cRio does not show up on the Router's DHCP Clients List eventhough the printer and ADSL Modem do.  I can't Ping the IP address because it is not listed in instructions.

I do not understand what you mean by browse the Remote Systems in MAX.  I don't see any function like that, perhaps because there isn't a communication established with the cRio.

Raymond