HAD PROBLEM INSTALLING LOOKOUT 6.0.2. LOST ADMIN PASSWORD.

[hound]

I have been emailing Ryan Shi about a Lookout OPC fieldpoint problem where

OPC fieldpoint stops communicating.  He has informed me that there is a patch  but  I have to install lookout6.0.2.  I had a problem doing this.

I was able to load the new version of lookout  but the  administrator password was  altered  during the install.  I  restored my system to an earlier version.  How can I perform this  update without this problem occuring?

Thanks,

Gene

[Ryan.S]

Gene,

What's your current lookout version?

If it is 6.0.0 or 6.0.1, you'd better install 6.0.2 first and then apply the patch. Before you install 6.0.2, backup this file C:\WINDOWS\system32\lookout.sec and then delete it. The installation will generate a new lookout.sec file with empty password. The admin password by default is empty. What you need to do next is to reset all the users and passwords.

In general, the password is stored in lookout.sec and won't be changed during uninstall and install, however maybe your lookout.sec is corrupted.