Eric,
There are several things the need to be considered here. First is the cabling. Typically with a modem set-up (whether phone or fiber-optic), the cable between the computer and the modem should be a straight cable (Tx to Tx, Rx to Rx, and Gnd to Gnd), and the cable between the modem and FieldPoint unit should be a null-modem cable (Tx to Rx, Rx to Tx, and Gnd to Gnd). Assuming that the cabling is correct, the next thing to check is the modem and FieldPoint Baud Rate settings. The FieldPoint unit and the modem must both be set to the same Baud Rate. If you change the settings on the FieldPoint unit, you do need to remove and restore power to have the new settings to be used.
Given that you see the Network LED but never the Access LED, I suspect tha
t the problem is most likely the Baud Rate.
Regards,
Aaron
LabVIEW Champion, CLA, CPI