NI-Scope fails to load

[ClaudeTurner]

I can't seem to get NI-Scope to load. I have version 18.7.0.49153-0+f1 and NI-VISA version 18.5.0.49152-0+f0.  I have checked NI-UPDATE and have no updates to install.  I am running on Windows 10.  

When it loads I get the "Splash Screen" and it gets stuck on Loaded System.Data at this point the splash screen is "click through" so if I try to click on it I get the window behind it.  

NI-MAX finds my USB-5132 just fine.

Claude

[balexand]

Hi Claude,

You said that the application you are launching gets stuck on the "Splash Screen".  Which application is hanging?  Is this LabVIEW NXG, InstrumentStudio, NI-MAX, something else?

[ClaudeTurner]

Instrument Studio, the icon I use to launch says "NI-SCOPE Soft Front Panel"

[ClaudeTurner]

More information.  If I don't have my USB-5132 plugged in it starts fine, but it won't recognize it when it gets plugged in later.

[balexand]

It seems like the issue could be related to either InstrumentStudio, the NI-SCOPE driver, or the device hardware.  A good way to isolate things would be to run an application other than InstrumentStudio that uses the NI-SCOPE driver.

I've attached a very basic console program, NIScopeDevTester.exe, that will check for NI-SCOPE devices, and confirm that an NI-SCOPE session can be opened to every NI-SCOPE device in the system.

If that succeeds, you may also want to verify basic NI-SCOPE functionality by running our NI-SCOPE Soft Front Panel application.  Use of this application is deprecated, since InstrumentStudio is an easier-to-use replacement.  The older application is still useful for troubleshooting.  To launch the NI-SCOPE Soft Front Panel, run the exe found here:

C:\Program Files (x86)\IVI Foundation\IVI\Drivers\niScope\NI-SCOPE Soft Front Panel.exe

[ClaudeTurner]

Well you program finds my NI-USB-5132 just fine.  And the old NI-Scope Soft Front Panel program also works fine.  It is just Instrument Studio that is failing to load when I have my NI-USB-5132 plugged in.  NI-MAX also loads and finds my scope.

[DillonL]

Have you attempted reinstall instrument studio?  This may fix any issues with some corruption somewhere.

http://www.ni.com/en-us/support/downloads/software-products/download.instrumentstudio.html

[ClaudeTurner]

Yes I did that an it didn't help 

[balexand]

I've asked the InstrumentStudio team to investigate this issue further.  Please give them some time to see if they can reproduce this issue and come up with a solution.  Right now the issue is tracked internally with tracking number: CAR 729696

I'm just curious, what are you measuring with the USB-5132 device?  How are you storing the measurements that you are taking with InstrumentStudio?  Did you upgrade NI-SCOPE and start seeing this issue?  Or did you just purchase the device and are setting it up for the first time?

[ClaudeTurner]

I was just given the device and wanted to use Instrument Studio as a benchmark against the application I'm maintaining.  I was never able to launch Instrument Stido while the USB-5132 was connected.  Right now the only thing I am measuring with the USB-5132 is my test setup.

Claude