Error when installing NI-Products

[malex_17]

When I try to install any NI Product on Windows 7 (x64, Enterprise) the installation completes but the setup.exe crashes at the end of the setup.

I tried:

NI-488.2 3.02

VISA 5.20

Problemsignatur:

  Problemereignisname:                       APPCRASH

  Anwendungsname:                            setup.exe_unknown

  Anwendungsversion:                         3.0.0.411

  Anwendungszeitstempel:                  4f19b27c

  Fehlermodulname:                             NiAMH.dll_unloaded

  Fehlermodulversion:                          0.0.0.0

  Fehlermodulzeitstempel:                   50a6c002

  Ausnahmecode:                                  c0000005

  Ausnahmeoffset:                                6229340c

  Betriebsystemversion:                        6.1.7601.2.1.0.256.4

  Gebietsschema-ID:                             1031

  Zusatzinformation 1:                          0a9e

  Zusatzinformation 2:                          0a9e372d3b4ad19135b953a78882e789

  Zusatzinformation 3:                          0a9e

  Zusatzinformation 4:                          0a9e372d3b4ad19135b953a78882e789

I did a silent installation, but it also happens if i just start and end the setup.exe.

Can anyone help me?

[RamonaL]

Hi There,

this behaviour normally ocurrs due to incompabilities with other softwares:

This NiAMH.dll/NiAMH.dll_unloaded DLL belongs to the process called NetInstall Application Management Hook DLL which belongs to a software set called Novell Client (version 4.90sp1a), Enteo NetInstall by FrontRange Solutions Deutschland GmbH (www.frontrange.com/de) or NetSupport GmbH.

This is a security software that is often used by IT departments of larger companies to protect computers and other devices on the company network.

The error above occurs due to incompatibilities between NI software and the security software which uses the dll.

To avoid this error, you can either install NI software before you install the security software or a silent installation (which only works when the other software is frontrage and doesnt work in your case).

What you can also do is change the name of the DLL before installing the NI Software and afterwards name it back. Then it should also work.

Please check what other software you have installed on your system. This is already sent to R&D and they are working on this.

I hope this will help you,

RMathews

[malex_17]

Hi,

thank you very much for this Information.

I forwared it to Frontrage. Maybe they have a solution for it.

I will post my solution here 🙂

Alex

[malex_17]

So finally i've got a answer from Frontrange:

The files niamh.dll and nia64.dl check the Plug-n-Play installations on the computer. To avoid a conflict with National Instrument Installation you have to
change the following regkeys to anything (modify the path for e.g):

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Windows]

AppInit_DLLs="C:\PROGRA~2\NetInst\niamh.dll"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]

AppInit_DLLs="C:\PROGRA~2\NetInst\nia64.dll"

Then Reboot.

Now you can install the software, after that correct the keys an reboot.

A little bit complicatet but it works 😉

[RamonaL]

Hi Malex,

thanks a lot for this workaround!

Cheers, RMathews