Do you have a list of the commands that are supported by the instrument along with any other information. The best place to look is the user manual (if it still exists).
I would recommend trying to send a command such as *IDN? (if its supported) to the device from the 'Communicate with instrument' utility inside MAX, and see if any data is returned back. From what you have said with regards to using NI-Spy, it looks like no commands are being sent. Start simple and then start to buid upon your results.