GPIB-USB-HS Error code -37057

[Iwa6]

The old driver does not have a software-based authenticity determination function.

So if the product is fake, the driver is just being deceived.

If the product is faulty or misidentified as a fake, NI may replace the product.

If NI's judgment is "counterfeit", please complain to the place of purchase.

[Buchwald_atg]

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@max-bit wrote:

As in the topic, the problem of a large number of adapters :  NI GPIB-USB-HS

From software version 17.6 (NI 488.2) all Chinese adapters (mainly bought on ebay) are detected as not genuine.
So far the solution is to use software version 17.0 (which is also not available on the NI website).

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Well here's a thing: I suspect I got an counterfeit adapter, but I have no way in contacting NI in writing since I don't have a service contract and the website totally revolves around spending money for one, and I cannot even report a software bug because that requires a serial number, which on that specific page is not recognized. But check this out:

("verification in progress" - for a week...)

NI-488.2 version 2022 Q4 (serial number is prefixed with a 0, but no sign of the "this is a counterfeit product" warning)

It's working properly with a scope, and all the adapter, packaging, paperwork and CD stuff looks absolutely genuine (including a trail of matching serial numbers) except for one sticker on the cardboard box says "Baord". Well, and the fact that this GPIB-USB-HS is listed as PXIe-7862 after registering it via the popup window after driver install.

If someone from NI could please contact me and confirm that this is a fake adapter - I'd very much like to let Amazon US know that they've shipped counterfeit goods internationally 🙃