GPIB-USB error using new laptop but old laptop works

[gdecker]

I'm having an issue with a new installed laptop on my production line.

I'm using a USB-GPIB-HS converter and connecting the laptop to a Keithley 2000 meter with scan card.  The program is an executable that has been working on other laptops for years now.  The new laptop gives me an error -110 on random runs.  According to Keithley, a -100 series error indicates a communication failure.

I've run the NI Spy and there's no difference between a run of the software that gives me an error and a run that does not give me an error.  No GPIB errors are returned or recorded.  But the meter isn't reading. 

I hook up the same meter with the same USB-GPIB adapter to another (much older) laptop and it runs perfectly fine.  Both systems are running Windows XP Pro.

I've installed drivers onto the new laptop so they match the old laptop that works to make sure the systems are identical:

LabVIEW Run-Time 8.2.1

LabWindows/CVI Run-Time 8.5.1

Measurement & Automation Explorer 4.5

NI Spy 2.6

NI-488.2 2.70

NI-PAL 2.4

NI-VISA 4.4.1

NIvisaic.exe

NI-VISA Runtime 4.4.1

I couldn't find all of these on the website, but I installed Runtime 8.2.1, NI-488.2.2.70 and Visa 4.4.1.

I used to be able to keep NI Spy logging in the background and that largely eliminated errors, but that stopped working after I installed the drivers listed above.

I've got a National Instruments support ticket going for this, but I thought that there might be some profit in crowdsourcing it in parallel.

[Carisa_L]

Hi gdecker,

If you've only downloaded and installed those 3 drivers individually, I would recommend installing the most appropriate device drivers from our website, which may help to get the rest of the drivers that you are looking for.

Device Drivers: http://www.ni.com/nisearch/app/main/p/bot/no/ap/tech/lang/en/pg/1/sn/catnav:du,n8:4.9547.9548,ssnav:...

NI Spy is also called NI I/O Trace now. Hope this helps!

Thanks,

Carisa Leal