Hello John,
First, make sure the commands that you are sending to the device are supposed to recieve responses. Queries often end in a "?". If the command is supposed to recieve a response, make sure you are using the right termination characters. The termination characters should be specified in the instrument's user manual. Common termination characters are a carriage return, a linefeed, or both. In LabVIEW you can easily add termination characters to a string by right clicking on it, selecting / codes display, typing in a /r or /n at the end of the string.
Ray K
NI Applications Engineer