Hi bunphotk,
The problem that you are describing can have several causes, hardware, software or a combination of both. Have you tried verifying that the signals are coming in. You can do this by using NI-SPY, found in Start->Programs->National Instruments->NI-SPY. Could you also try to example codes that come with NI-VISA, if that is the driver you are using to communicate. Once we get a little more detail we may be able to get to the root of the issue.
Can Wong