Serial number field is grayed out when re-installing

[QualityGuy]

On a once working system(NT), I started getting "can't start NI488" errors... in event viewer I see that "GPIB Device class driver depends on GPIB board class - not found" and another similar event error that states "GPIB class driver requires port group - not started". I have un-installed and re-installed the software and board several times with no effect. I suspect the problem is that during the install process when it comes time to "configure" the board, the serial number drop-down box is grayed out and cannot be accessed. I have verifed the PNP setting are "off" in the BIOS as noted in the one related article I found in the knowledge base.
Any other thoughts would be most appreciated.

[LucaP.]

Hi QualityGuy

Try the steps described in this KB's:
http://digital.ni.com/public.nsf/websearch/91C0A67CB1993B268625648200769FCE?OpenDocument
http://digital.ni.com/public.nsf/3efedde4322fef19862567740067f3cc/d4369b86117a0e15862567a90051b27c?OpenDocument

Hope this helps

Luca P.
Application Engineer
National Instruments

[QualityGuy]

Unfortunately, I have tried "all of the above" with no success. The serial number box is still grayed out when trying to configure the board....

Could this be a registry problem?

[LucaP.]

Hi

Usually these steps works! Strange. What GPIB board are you using? Which NI-488.2 version have you installed? Which NT service pack do you have? Have you tried instaling the board on another PC to test it?

Luca P.

[QualityGuy]

What GPIB board are you using? PCI-GPIB

Which NI-488.2 version have you installed? From the CD dated July 2000

Which NT service pack do you have? 4

Have you tried instaling the board on another PC to test it? Yes I have, and it works fine in another PC. In addition, I took an identical board and tried it in this platform with the same result. The mother board is an Asus P4S533 if that matters...

Thanks for the continued assistance, I'm stumped...

[LucaP.]

Hi

I'm a little bit stumped too. Be sure that NI-488.2 is at least version 1.60 (I'm not sure,but I think that's the one on your CD), otherwise download it from our website.
Things you can try (again).
1. Remove all PCI boards you have.
2. Remove NI-488.2 under Add/remove programs
3. Clean the registry with a "registry cleaner". Don't forget to make a backup of the registry first.
4. Clean the registry by hand. Search for GPIB entries and delete them.
5. Install again the GPIB driver.
6. Configure the board.

Hopefully that works, otherwise you have to think about the last step. ---> Install NT again. Unfortunately without guarantee that this will help.

Luca P.
Application Engineer
National Instruments