want to get a hardcopy from the oscilloscope tds3034b through ethernet

[fsdfdsfds]

i'd like to use labview to get a hardcopy from my oscilloscope tds3034b through ethernet,but after I sent out "hardcopy start" i can't receive any data from oscilloscope.I found some other people also have this issue,I don't know how to close it.wish you give me some suggestions.Thanks.

attachment is  other people's block diagram for 3034b

[fsdfdsfds]

forget one message:the oscilloscope is CF:91.1CT FV:v3.35 TDS3FFT:v1.00 TDS3TRG:v1.00,if the root cause is this?and how can i to do?

[crossrulz]

You are telling the hardcopy to go to a printer.  See here for the code I used to get the screen shot and save it to a file on my computer instead of on the scope: http://forums.ni.com/t5/Instrument-Control-GPIB-Serial/Screen-capture-of-Tektronix-MSO4104B-using-La...