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1409 cannot read variable shutter KP-F2A

We have a hitachi KP-F2A camera plugged into a 1409. The camera works fine in untriggered mode, and in triggered mode with fixed shutter speed. However, with fixed shutter speed not all the image is captured - the image moves randomly up and down, and some black is captured in the image, above or below the part-photo. We are driving the camera and card off separate (Synchronised) digital pulses. Adjusting this synching changes the average position of the picture but does not stop it jumping about. Does anyone know why this might be?
We are trying to use the camera in variable shutter speed mode (frame on demand on, fixed shutter slider off). When we put the camera in this mode, we get a 'cannot lock to camera' error (1074397153).
Does anyone know why this might be?
Many thanks,
TomH.
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Ideally you should not be triggering the board and camera seperately. You should set the board in asynchronous reset mode, and have it wait for a signal to be generated by the camera. If you are doing variable shutter mode, you could also trigger the imaq board and then have it generate the pulse for the shutter. However, this involves some programming at the camera file level, which can be difficult, and is currently not supported by NI.
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