Any work on the “Product Update Wizard”?

[SoSo]

Hi,

As probably the NI engineers are aware, some of us have problems using the “Product Update Wizard” from MAX, if we are on a corporate LAN using secure Internet access.

More specific, if one is on a corporate LAN that uses a proxi server on a non-standard port (let’s say 3128), that also requires a username / password for Internet access, than the “Product Update Wizard” will fail to connect to the NI webserver.

Most other application would pop up a window, prompting for user / password, however the “Product Update Wizard” will just say “Unable to communicate with National Instruments web servers – update check failed.”

Of course, trying to suggest to the IT department to change the Internet access policies for the whole company to get LabVIEW to auto-update would probably get you nowhere. Also, if one has many NI products / toolsets, trying to keep them up to date manually starts to become quite challenging.

Therefore I was wondering if a solution is available, even if it involves registry editing or any other trick.

Thanks a lot,
Sorin

[PNHorn]

Hi Sorin,

When you try to use the update wizard and it fails, it should create a htm file called max.htm or similar (I can't give you the exact filename as when I use the update wizard it works OK and therefore doesn't create this file.

Try running the update wizard and when it fails, then go off and do a search on your hard drive for max.htm or max.html or anything similar. If you can find it then run the htm file and you should be able to run the update wizard through there.

If this doesn't work, then please feel free to get back in touch with me and I will investigate other ways we can try and get this working.

Best regards,

Peter H.
Applications Engineer.
NIUK.

[SoSo]

Dear Peter,

Thanks a lot for your help. I have tried a search for *.htm?, based on date, at the following times:
- Immediately after clicking “National Instruments Product Update”
- After clicking “Get Updates Now” and the update fails.
- After clicking OK and the wizard closes down.

Unfortunately, all of them returned no results.

Any suggestion would be appreciated.

Best regards,
Sorin

[PNHorn]

Hi Sorin,

I asked the engineers in the states about this and unfortunetly there isn't too much else we can do. They say it is really in the hands of your network admin team.

You can check you have all the current versions of our software by going to www.ni.com/downloads and selecting current versions.

Sorry I couldn't be more help.

Best regards,

Peter H.
Applications Engineer.
NIUK.