To ensure that the signal your are sending with LabVIEW reaches the instrument, first perform a loop-back test. The attached file has a simple example on how to perform the loop-back test. You will need to connect pins 2 and 3 on you serial cable.
Once you make sure you are able to send a string through the serial cable and receive it back, then try the serial communication with your instrument by using one of the serial examples.
If your instrument is less than 10 years old, it will probably recognize the query command *IDN?. Try inputting this into the write string in the Serial Communication Example. You should get the name and some info about the instrument back in the read string. You may need to add a termination character \n or \t at the end of the
string to write, depending on what your instrument expects.
This example will return an error that will tell you where the communication stopped and what caused it.
Zvezdana S,
National Instruments