DAQ hardware device not detecting in MAX

[Allan Duong]

Hi, 

We have a user that is having problems getting a DAQ PCI device detecting in NI-MAX. We're running the lastest version of Labview 2011 Q3 and have installed the following drivers:

http://joule.ni.com/nidu/cds/view/p/id/2888/lang/en

I've had the user attemp this following fix the KB listed below, but they're stating that there is no directory present as per Step 5 - they've followed the instrucitons to disable hidden files:

http://digital.ni.com/public.nsf/allkb/2C7480E856987FFF862573AE005AB0D9

Any ideas?

Allan. 

[Norbert_B]

Allan,

you should state which device you expect to find on the system. You know, not every device coming from NI is a DAQmx device....

Norbert

EDIT: This question does not refer to LabVIEW, does it? So please post such questions in the hardware forums in the future. Thanks.

[SunainaK]

Hi Allan,

Which version of MAX is being used and what is the device name?

If it is MAX 5.0, go to Tools » Reset Configuration Data. This is the same as manually going through the steps. 

Also in Administrative mode go to Control Panel>> Administrative Tools>>Services>> NI Device Loader>> Right click and click Start or Restart.