Hello Steve,
Have you checked to make sure that the instrument is 488.2 compliant? If it is not 488.2 compliant it will not respond to the scan for instruments and may not respond to *IDN?. Try comminucating via IBIC.
Open IBIC:
Measurement and Automation explorer >> Tools >> NI-488.2 >> Interactive Control
Go to this webpage:
IBICBelow the screen shot is a list of commands with definitions of the commands and parameters. Type the commands into the IBIC window.
When you write a command to the instrument, try using a simple query that the instrument will respond to. The example used in the example is *IDN?, but that is part of the 488.2 standard and may not work for your instrument. Look i
n your instrument's user manual for an appropriate command.
If this does not work let me know which step failed and include an NI-SPY capture.
Regards,
Ray K
NI Applications Engineer