Alyssa,
I have been able to get communication working with the ERCX. It was fairly straight-forward and so I'm wondering if you have the correct serial settings. 9600 baud, 8 data bits, 1 stop bit, odd parity, XON/XOFF handshaking. I leave the termination character enabled so that the and the default termination character will work for this "\n". The controller actually sends back a "\r\n" termination, but with the "\n" last, this sould work. I then call the VISA Read and tell it to read up to 10k bytes. Once it finds that termination character, though, it will stop the read.

I've attached two screenshots that might be helpful. You probably already are aware of this since you've had the communication successfully via HyperTerminal, but in the LabVIEW sense, it's helpful to take your "Write Buffer" string input and set it so that it's in "\" Codes Display mode. This will allow you to manually type in the "\r\n" you need at the end of your command. Also, each command starts with the "@".
Let me know if I can be of further help.
Jim