Hi MSE,
Was the original image a color image? If so then you will need to use the IMAQ Color Image To Array function. Also you mentioned that it doesn't complete proper loading. Is the image you sent only a portion of the original full image? If so what type of image is the original (eg. 8 bit, 16 bit, 32 bit RGB)? Also it would be helpful if you could post the original image as well.
GG