Installer Minimun System Requirements

[Steve257]

I just had a strange issue crop up with a customer trying to install one of our LV programs from a LV Built installer under LV 8.2.1.

His system is a Win2000 with 512 Meg of RAM (310 Meg free). 

When he started the installer, he gets a message "This computer does not meet the minimum system requirements for this product. Consult documentation for system requirements." 

How can I get more information as to what requirements it doesn't meet and/or what are the minimum requirements for a LV program/installer built with the application builder?

Steve

[smercurio_fc]

Is the installer installing just your app or is it also installing the LabVIEW Runtime? What about other drivers? The Release Notes for LabVIEW indicate the minimum system requirements for LabVIEW. While it does not explicitly call out the Runtime, its requirements are likely to be similar, if not the same. What about hard drive space?

[Steve257]

I am including the Run Time Engine (I thought that I had to for the VI to run).

Looking at the minimums for the full LabView package, I would have thought that my customer's machine was capable...he's about 2 states away from me, but I might end up having to go there to see what's going on.

[parthabe]

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Steve257 wrote:

I am including the Run Time Engine (I thought that I had to for the VI to run).

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Your statement is confusing and contradictory...

To run the application [EXE], you need the LV run-time engine of the appropriate version with which the code (of this appl)  was built, NOT to run the VIs of your program/application. For that, you need LV itself installed in the target computer.

[Steve257]

Sorry for the confusion (on my part).

So, the question is...with a compiled application's installer, do I need to include the RTE, or is everything required to run the compiled exe self-contained?

[parthabe]

Steve,

When you create the installer it ll include the run-time engine also. If this is an option in the latest versions of LV, better to make sure that it is included in the build itself, so that it automatically gets installed in the target computer.

[smercurio_fc]

Before trekking out there there's a couple of things you may want to try first:

• Have the customer install the Runtime engine by itself first.  The Runtime engine can be downloaded from NI. Be sure they get the version that matches the version of LabVIEW that you're running.
• If you're using hardware (like DAQ, or VISA), have them install these separately as well. These installers can also be downloaded from the NI web site.
• Have the user turn off antivirus while performing the installs. Also have them make sure they are not running other programs while trying to install software. I've seen weird interactions when other stuff is running. 

[A_Person]

The system requirements for LabVIEW 8.2/8.2.1 can be found here.  I would make sure your customer has Service Pack 3 for Windows 2000 and has enough hard drive space, especially if you are including any drivers in the installer.

Message Edited by A Person on 05-13-2009 10:20 AM