LABVIEW.LIB could not locate "RTsetCleanupProc"

[SGeorge]

Hi,

I am trying to get some feedback on a random error that I am getting when
running Labview on Windows XP. In my application I am performing data
acquisition with an M-series Daq device while at the same time I am
recording
images with NI-Imaq device (PCI-1405). I am also communicating with two
other
instruments through a USB and a serial port. At random times (once every month or
week
or sometimes a couple of times within the same day) Labview crushes and I
am
getting the following error message:

LABVIEW.LIB could not locate "RTsetCleanupProc"

After that I have to reboot the computer for Labview to be able to run.

Please advice on what steps to take in order to fix these problem.

I am also attaching the corresponding failure log file

Thanks,
George

[Michelle_N]

Hi George,

I see that you have addressed this issue with one of our Applications Engineers through email. Was this issue not solved?

[SGeorge]

Hi Michelle,

Thanks for getting back to me.

I got very prompt and useful feedback through email from one of NI’s Application Engineers. However, part of the process of troubleshooting this issue involved waiting for LabView to crash again and look at the error log report. Unfortunately (!?) this did not happen within reasonable time and NI considered this issue resolved. When recently LabView crashed again I tried to follow up with this issue but I was redirected to this message board.

-George

[Michelle_N]

Hi George,

Can you give me any steps to reproduce this issue on my end?

Also, from what I've read of your service request, you have not tried upgrading your IMAQ driver. This is the first thing you should do. NI-IMAQ is bundled with a couple other drivers and the bundle is called Vision Acquisition Software. Try installing the latest version of Vision Acquisition: Drivers and Updates: Vision Acquisiton Software

[SGeorge]

Hi Michelle,

I will update the driver and see if I get any more of these errors. Unfortunately at this point this error appears to me  random. I have not noticed any specific steps that result in this error and I cannot give you any clues on how to reproduce it.

Thanks,

George

[Michelle_N]

Hi George,

Thanks for the update. I have only seen this issue in IMAQ driver version 3.6 so the upgrade may do the trick. Please post back if you start seeing this error and LabVIEW crash after updating the driver as it may be a bug that was not addressed in the old driver.