LabVIEW 2009 causes CAD and other dongle programs to fail

[battler.]

Hi all,

I have just had a customer say that our LabVIEW 2009 application has stopped their CAD and other software with dongles from working.

Apparently it is due LabVIEW sharing the same (security?) port as something.  They mentioned there was a LabVIEW patch?

They have been forced to remove our application.

What do we do?

Thanks.

[Ben_S]

Battler,

That is strange. I've got a few questions for you.

1. Did installing the application stop the dongles from working, or was it running the application that caused the issue?
2. If so, did the dongles only fail while the application was running or, once it was installed period?
3. What does your application do? Any Serial communications?
4. Did they mention what security port it was that LabVIEW and their other program was using? Here is a document on what ports LabVIEW uses.
5. What did they mention about a LabVIEW Patch? Did it work before they installed the patch, or were they asking about if they should install it?

[battler.]

I don't have exact details at the moment.  I have asked them your questions; awaiting response. 

They have applied the following fix.  They told me this fix one thing (program) and broke another.  They are running a series of sentinel protected programs such as PLC development and CAD software.

http://digital.ni.com/public.nsf/allkb/F852A8CFA4A8CABE862571C00068EF7C

This is an old fix (2006).  What is the current status of this fix?  They mentioned an error relating to port 6000.

[Ben_S]

battler,

Thanks for the link! I'll look into that and let you know what I find out.

At this point I think it would be really good for your customer to use a port scanning tool to figure out what ports their USB dongles are using such that we can see if it is interfering with the Logos Ports as that KB you linked suggests. 

[Ben_S]

Battler,

I did some looking into that Article you linked and found out  that a few things have changed for LabVIEW 2009. For instance, I can not find those registry keys on my computer that the document suggests to change. Instead, Have you customer create the following directory:

For Windows XP: C:\Documents and Settings\All Users\Application Data\National Instruments\Logos

For Windows Vista: C:\ProgramData\National Instruments\Logos

In that directory have them make a file called Logos.ini. In that file have them place the following:

[logos]
Global.DisableLogos=True
Global.DisableLogosXT=False 

This will disable the old logos service and make sure the new LogosXT service is running. This may be the LabVIEW 2009 equivalent fix of that document you sent me as it seems that the Logos service is what the USB Dongles are conflicting with.

[battler.]

Thanks Ben.  The customer won't respond to us at the moment.  You know how it is, the world is ending one minute then you never hear from them again.

It would be good if NI could update that fix for LV 2009 on the website; make it official.

I'm sure we will come across this issue again.

[Ben_S]

Battler,

Thanks for getting back with me! I will see to it that that document will be reviewed for an update. Let us know if that does turn out to be the solution!