Labview Detailed Help not working after 64-bit to 32-bit change

[todd123]

My Detailed Help stopped working after removing Labview2014 (64-bit) and installing Labview(32-bit).

All of the help files were correctly installed in the 32-bit help location here:

      C:\Program Files (x86)\National Instruments\LabVIEW 2014\help

The original help directory is here:

      C:\Program Files\National Instruments\LabVIEW 2014\help

A single file remained in this directory (lvivi.chm) after removing the 64-bit version. The detailed helps works fine for the ivi pallete.

My question is, how do I make Labview look for the chm files in the correctly populated (32-bit) path?

[billko]

I suppose it's a little late to tell you that LV 32-bit and LV 64-bit can exist happily side-by-side as long as you remember that a driver must be explicitly installed for the LV flavor that you are using if you want to use it.  (And also realize that LV 64-bit isn't supported by tool kits as well as with LV 32-bit.)

Unfortunately, I cannot explain, nor can I help you, with the issue you're having.  😞

[todd123]

There is a reason we don't want both 32 and 64-bit versions co-existing on the same system. Seems like after removing the 64-bit version via Add/Remove programs and a installing a fresh 32-bit version I should not be seeing this problem. The new help files were installed correctly but some reference to the new help directory did not get updated. This like this should be a simple registry change or something. 

[billko]

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@todd123 wrote:

There is a reason we don't want both 32 and 64-bit versions co-existing on the same system. Seems like after removing the 64-bit version via Add/Remove programs and a installing a fresh 32-bit version I should not be seeing this problem. The new help files were installed correctly but some reference to the new help directory did not get updated. This like this should be a simple registry change or something. 

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Yes, this is exactly why I can't explain it, either.

[todd123]

Not helpful

[billko]

I just wanted to let you know that I don't have anything else to offer that you haven't already tried.

[JÞB]

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@todd123 wrote:

There is a reason we don't want both 32 and 64-bit versions co-existing on the same system. Seems like after removing the 64-bit version via Add/Remove programs and a installing a fresh 32-bit version I should not be seeing this problem. The new help files were installed correctly but some reference to the new help directory did not get updated. This like this should be a simple registry change or something. 

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So, you can show what?  Snips,  screen shots, Hkeys, Max nce files, NIER dumps? Really, 

what can you show volunteers like those responding to your "flailed" attempts except attitude?.. nothing you have shown caused me trouble!  Then again.. you have shown nothing.   

You don't even stare your reasons why you don't want side by side 32, 64 bit installations. 

Really, did you want experienced advice or a corner to whine in?

[todd123]

And you seriously talking to an NI customer like that? Do you work for ni? Or, are you sitting in your moms basement trying to collect bitcoins. If you’ve never seen the problem then sit back and shut up. It’s no concern of yours why we don’t want 64 and 32 bit coexisting. You’re right on one point. After days of reinstalling drivers, trying to get other various issues resolved, and listening to you and your shallow knowledge, it gives me attitude. 

[billko]

One last post from me.  This isn't the official NI tech support hotline.  It's a forum where knowledgeable people try to help others on their own time.  They don't have to help, and now they probably won't.

If you have concerns, then act like an NI customer and use the 800 help number to get official support.

[nestorl]

Hi Todd,

I'm not sure why LabVIEW help is still looking in the old help folder. I don't believe there's a way to change where detailed help looks for .chm files, but if you just move the new .chm files into the old folder, you should be good to go.

I really apologize that you haven't had a positive forum experience on NI.com. If you have a a service package with us, you are always welcome to visit http://www.ni.com/support or call us at 866-275-6964 to create a service request with an Applications Engineer here at NI and we'd be happy to help you out.