MAX crashes when Menu Bar selected (NI488.2 2.5)

[ap8888]

I've installed (and re-installed) MAX in order to communicate with hardware via a GPIB-USB-HS cable. The software starts up okay and recognizes the connected hardware. Everything seems to be okay, but when the menu (File, Tools, etc) is selected, an error results. The software crashes and I'm faced with a Windows "Report Error" window.

The driver I have installed is: NI-488.2 2.5 (the file name is ni488222.exe).

I have the latest version of Labview (Trial).
Also, when I was reinstalling MAX, I made sure to turn off the firewall and any running programs. I'm not sure if I did this the first time I installed MAX. I did not reinstall LabView when I was reinstalling MAX.

I've attached two pictures showing the "before/after" of the situation.

Thanks,
Alex

edit: My hardware is Agilent OSA (86140 series) with a port at the back that says "HP-IB". The cord I'm using is NI GPIB-USB-HS. My OS is Windows XP Pro Service Pack 2 and the PC is Pentium 4.




Message Edited by ap8888 on 06-16-2008 11:31 AM

Message Edited by ap8888 on 06-16-2008 11:34 AM

[Dennis_Knutson]

Have you tried installing the current version of NI-488.2 and MAX? You can get NI-488.2 ver 2.5 at http://joule.ni.com/nidu/cds/view/p/id/335/lang/en. Installing this should also update MAX.

[ap8888]

As I said, I have already installed and reinstalled NI 488.2 2.5.

The problem persists. Any other suggestions?

[Dennis_Knutson]

Sorry, I read that as 2.2.5 and no 2.5.

[ap8888]

Can anyone else offer any suggestions? The problem still exists and I'm not sure how to go about fixing it.

[Song_M]

Hey Alex!
How are you doing?  Can you verify that you have the latest drivers?  You mentioned that the file name you are using is ni488222.exe; however, the latest version is ni488225.  I recommend you try out the 488225 drivers from the link below!

http://joule.ni.com/nidu/cds/view/p/id/335/lang/en

Please post with any addition questions Alex!