MSI error while installing database connectivity toolkit

[Gurdas]

Hi!

We are facing problems while trying to install the database connectivity toolkit (comes as subpart of the enterprise connectivity toolkit).

The behaviour is odd. Some months back it used to install OK. Now, it fails during installation. Pls see attached .zip file that shows image of the error messages.

Pointers:

1) The MSI error message has increasing numbering. First attempt to install gives mesages MSI4, next might be MSI8 and so on.
2) It used to install perfectly until few months back
3) We have tried to inatll it on freshly formatted computers having LV 6.1 and LV 7.1 runtimes.
4) OS is Win2000 with SP4
5) Few days ago it installed fine on a PC on which it had not installed for many months!
6) We have tried for all the CDs/backups where we had this software. It still fails.
7) All our other toolkits - Internet, SPC, Sound&Vibration, SMT continue to install flawlessly.

We are unable to see any pattern or reason for this installation failure and would appreciate any help.

Thanks,
Gurdas

[KileenC]

Hi Gurdas,

Here are a couple things you can try:
1. If you’re installing from the CD, sometimes the installer has a hard time grabbing the files from the CD. Try copying the installation CD contents over to a temporary folder on the computer and run the installer again.

2. Try changing permission settings in your registry:
KB 38TFAUZH: Why Do I Get Error 1722 When Installing the Driver CD with Windows XP?

3. Turn off all virus scanners. Rerun the installation.

Let me know if you’re still having problem. Thanks!

Kileen

[Gurdas]

Hello Kileen,


1. If you’re installing from the CD, sometimes the installer has a hard time grabbing the files from the CD. Try copying the installation CD contents over to a temporary folder on the computer and run the installer again.
> We tried this. Problem continues.


2. Try changing permission settings in your registry:
KB 38TFAUZH: Why Do I Get Error 1722 When Installing the Driver CD with Windows XP?
> My system is Win2000 and I am unable to reach the settings mentioned in above link (which is for WinXP)

3. Turn off all virus scanners. Rerun the installation.
>We tried this. Problem continues.


Hope to see a way out.

- Gurdas

[KileenC]

Hi Gurdas,

It sounds like the registry might have some corrupted keys in there that are preventing the MSI Installer from executing properly. In order to completely remedy the problem, I would actually suggest that all National Instruments software be reinstalled from scratch on the computer, with the registry purged of anything NI-related once uninstalled finishes. Although a full uninstallation might not be necessary, it would be hard to isolate which registry key has been corrupted.

Go ahead and email into NI Support (from ni.com, click Contact NI and email in a link to this forum post). I can send you information regarding how to clean your computer registry and reinstall NI software such that everything works properly.

Thanks again.

Kileen

[Gurdas]

Kileen,

We tried installing on a freshly formatted PC (with only minimum NI software) and it still fails.

Shall move on the email option. Would be nice if you could ponder further on what could be the cause.

Thanks,
Gurdas