NI Max fails to launch

[StevenD]

Hello,

I cannot get NI Max to launch. The splash screen shows up but it never gets farther than that. No error message or anything, just hangs at the splash screen. I think this might have something to do with the NI Configuration Manager as that is constantly using about 15% of the CPU. Any thoughts on how I can fix this are appreciated. I have also attached a screen shot of the splash screen and task manager. This is a pretty fresh install of Windows about the only other software installed is Chrome and SourceTree. 

Thanks in advance

[Bob_Schor]

Ouch!  In my experience, something went awry when installing LabVIEW.  You can try a re-install (if you try to install something that's already installed, it will "see" the existing version and skip it, so it's pretty quick), but in my experience, this rarely works.  If you have NI Support, this is a good time to call them as they are "experts" in these sort of hang-ups ...

Some questions -- did LabVIEW install?  What version (and 32- or 64-bit)?  On what OS (and 32- or 64-bit)?  Can you open LabVIEW, and does it seem to work?  What Modules and Toolkits, and what Drivers did you install? 

Bob Schor

[StevenD · Accepted solution]

I managed to get it to open by just killing the configuration manager. Max eventually opened up with some warnings. Then I reset the configuration data rebooted and everything seems peachy keen now. Also fixed another problem where opening an existing project with DAQmx stuff would hang for about a minute. Not sure what went wrong, but resetting the configuration data seemed to be the answer.

[billko]

Yes, usually NI-MAX failing to open means some kind of corrupted config.  I'm fairly certain your DAQmx problem was related, indeed.  The delay was probably due to your project trying to access a DAQmx resource that, because of the corrupt config, became invalid leading the resource finding to time out.  Glad you fixed the issue.  Make sure to mark your last post as the solution so other people can easily find it.  🙂

[Bob_Schor]

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@StevenD wrote:

I managed to get it to open by just killing the configuration manager. Max eventually opened up with some warnings. Then I reset the configuration data rebooted and everything seems peachy keen now. Also fixed another problem where opening an existing project with DAQmx stuff would hang for about a minute. Not sure what went wrong, but resetting the configuration data seemed to be the answer.

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Please explain for other Forum Readers what you mean by "Killing the Configuration Manager".  Also, please explain (for other Forum Readers) how to "reset the configuration data".

Bob Schor

[KeddyC · Accepted solution]

I assume he means that he just ended the Configuration Manager in Windows- please correct if you did something differently.

...

Second, to Reset Configuration Data we have a great document showing how to do it:

Reset Configuration Data

Essentially though you just go to Tools -> Reset Configuration Data. It will require a reboot of your system to complete however so save whatever you have open before you do so.

Also of note, Resetting the Configuration Data in NI MAX will delete all configuration data! Do so with caution.

[StevenD]

Yes I mean I used Windows task manager to end the NI Configuration Manager process. After doing that MAX opened up with some warnings about the configuration manager not running. Then from MAX I reset the configuration data (Tools > Reset Configuration data), restarted my machine and this fixed the problems that I was having. Sorry for the confusion.