NI's answers to .dll problems

[markwysong]

I emailed NI about the lvpng.dll problem I have in LV 5.1.1. If I call
this .dll to save a png format of the front panel, over time, it
consumes memory. I'd like you to see the response I got.



Support@ni.com writes:

I tried your VI, and was not able to reproduce the memory leak in
LabVIEW 6i. This is good news for 6i users.



Wow, thanks. Do I get a free version of 6i to fix my problem? What is
the solution?

Mark





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[Darren Nattinger]

Hello everyone,

I am the engineer at National Instruments that responded to Mr. Wysong's
original question regarding the memory leak with the PNG VIs in LabVIEW.
The full context of my message actually stated that, although the problem
appears to be fixed in LabVIEW 6i, I have contacted R&D and am awaiting their
response regarding a possible resolution with LabVIEW 5.1.1. I have related
the relative importance of the problem to R&D, so we hope to get a speedy
reply and/or resolution to Mr. Wysong.

Thank you all for your interest in LabVIEW. It is my job to support customers
who use this product, so I come across all sorts of LabVIEW applications
every day, and I love it. Please take full advantage of our on-line support
resources (www.ni.com/support), this
newsgroup, and our e-mail support system
(www.ni.com/ask) whenever you have technical questions about National Instruments
products.

Have a great day,
Darren Nattinger
LabVIEW Support
National Instruments

mark.wysong@ae.ge.com wrote:
>I emailed NI about the lvpng.dll problem I have in LV 5.1.1. If I call>this
.dll to save a png format of the front panel, over time, it>consumes memory.
I'd like you to see the response I got.>>>>Support@ni.com
writes:>>I tried your VI, and was not able to reproduce the memory leak in>LabVIEW
6i. This is good news for 6i users.>>>>Wow, thanks. Do I
get a free version of 6i to fix my problem? What is>the solution?>>Mark>>>>>>Sent
via Deja.com http://www.deja.com/>Before you buy.

[markwysong@my-deja.com]

Out of respect for Darren, and to clear up the misunderstanding, Darren
is checking in with R&D to get the problem resolved; thank you.

The original response, however, did not state anything about checking
with R&D, or about resolving the problem in 5.1.1. The answer I got
was:



Mark,

I tried your VI, and was not able to reproduce the memory leak in
LabVIEW 6i.
It looks like my test goes along with the individual you spoke of from
the
usenet. This is good news for 6i users.

Sincerely,



I was not entirely happy with the response I was given. Rather than
wait until I contacted Darren again, I posted this message with the
response in it, which I am sad to say was careless of me.

What has transpired since then is that Darren did not realize that I
don't have the means to upgrade to 6i. It was then in his message back
to me that he stated that R&D is looking into the problem.

I apologize for the misunderstanding, and will not make such posts
again until the situation is resolved.

Mark

In article <39abf1ac@newsgroups.ni.com>,
"Darren Nattinger" wrote:
>
> Hello everyone,
>
> I am the engineer at National Instruments that responded to Mr.
Wysong's
> original question regarding the memory leak with the PNG VIs in
LabVIEW.
> The full context of my message actually stated that, although the
problem
> appears to be fixed in LabVIEW 6i, I have contacted R&D and am
awaiting their
> response regarding a possible resolution with LabVIEW 5.1.1. I have
related
> the relative importance of the problem to R&D, so we hope to get a
speedy
> reply and/or resolution to Mr. Wysong.
>
> Thank you all for your interest in LabVIEW. It is my job to support
customers
> who use this product, so I come across all sorts of LabVIEW
applications
> every day, and I love it. Please take full advantage of our on-line
support
> resources (www.ni.com/support), this newsgroup, and our e-mail support
system
> (www.ni.com/ask) whenever you have technical questions about National
Instruments
> products.
>
> Have a great day,
> Darren Nattinger
> LabVIEW Support
> National Instruments
>
> mark.wysong@ae.ge.com wrote:
> >I emailed NI about the lvpng.dll problem I have in LV 5.1.1. If I
call>this
> dll to save a png format of the front panel, over time, it>consumes
memory.
> I'd like you to see the response I got.>>
response>>>Support@ni.com
> writes:>>I tried your VI, and was not able to reproduce the memory
leak in>LabVIEW
> 6i. This is good news for 6i users.>>>>Wow, thanks. Do
I
> get a free version of 6i to fix my problem? What is>the
solution?>>Mark>>>>>>Sent
> via Deja.com http://www.deja.com/>Before you buy.
>


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Before you buy.

[Hans-Jürgen Philippi]

<< I apologize for the misunderstanding, and will not make such posts again
until the situation is resolved. >>

Hi Mark,

apology accepted - in the name of NI... 😉

I contact the NI support myself from time to time, and I can only stress
that they are doing a VERY good job in my opinion. Whenever I run into
problems, they are sending helpful answers or even example VIs back to me
within 24h - and free of charge!
Darren Nattinger was one of the guys I've been in contact with, too, and I
can affirm that he forwarded my observation to the LabVIEW R&D team -
because they mailed me shortly after that!

I wished that any of the big players (like M$) had the same idea of customer
relationship.

Greetings,
Hans

[markwysong]

I'm in agreement with you. It's not often that a company the size of NI
makes such an effort--and for free, too--to help their customers as much
as they do.

The frustration of the problem and my first reaction to NI's answer
unfortunately made me forget the kind of support that we've come to
expect from NI.

I'm confident that some kind of resolution will occur; it always has. I
certainly wouldn't have used their products for the past 7 years if that
wasn't the case.

Mark

In article <8ohbvt$ap03n$1@ID-31696.news.cis.dfn.de>,
"Hans-Jürgen Philippi" wrote:
> << I apologize for the misunderstanding, and will not make such posts
again
> until the situation is resolved. >>
>
> Hi Mark,
>
> apology accepted -
in the name of NI... 😉
>
> I contact the NI support myself from time to time, and I can only
stress
> that they are doing a VERY good job in my opinion. Whenever I run into
> problems, they are sending helpful answers or even example VIs back to
me
> within 24h - and free of charge!
> Darren Nattinger was one of the guys I've been in contact with, too,
and I
> can affirm that he forwarded my observation to the LabVIEW R&D team -
> because they mailed me shortly after that!
>
> I wished that any of the big players (like M$) had the same idea of
customer
> relationship.
>
> Greetings,
> Hans
>
>


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