PXI-5142 error code -233413

[Stpotato]

Hi,

We recently ran into an error when using the PXI-5142 card, the status code is -233413, and it showed that an internal hardware error had occured. Please see the attached figure for more information.

Does anyone know how to fix this problem or how to send it back to NI to get repaired? Any help will be appreciated, thank you!

[DuncanW.]

Hi Stpotato,

You can try the steps in the following article to check for any issues in the system configuration that is causing the card to fail its self-test:

NI Scope Card Fails Self Test with Internal HW Error in MAX

In many cases though, this error indicates that something in the card is broken or damaged. If the steps in the article do not resolve the error message, I would recommend calling our support team at (866) 275-6964 and they can set you up for a hardware repair/return.

Best,

Duncan Waldrop

Technical Support Engineer

National Instruments

P.S. You'll probably get better and more prompt assistance in the future if you post your questions in the most relevant subforum. In this case, the High-Speed Digitizers page would have been the best place to get assistance. Don't sweat it this time though. Thanks!