There are a couple of shipping examples for serial port communication (LabVIEW <-> Serial, Serial Communication, Serial Read With Timeout). Just open the example finder, go to the search tab, and entere serial for the keyword. Others can be found
here. I'd be courious to find out what, if any, error code one of these other examples might generate. If there was an error with the code in the database, we might be able to get closer to the root of the problem.
Hyperterminal is a terminal emulator that comes with windows. Go to Start>Programs>Accessories>Communications.