Why does my PXIe 5641r not appear in MAX

[histat]

I have tried following softwire setups:
- MAX 5.3.1, LV 2012, FPGA 2012, RIO 12.0 and 5640R 1.5;
- MAX 5.1.0, LV 2011 SP1, RIO 4.0 and 5640R 1.6.
But never "NI-RIO Devices" folder and 5641r are listed in MAX, and always all led indicators are Off.
What is happen?
Please, help me.

[Joshua-B]

Hi histat,

What chassis are you using?  Has it ever appeard in MAX?  Are there other modules in the chassis that appear in MAX?

[histat]

Hi Josh,

Thanks for your response.

I'm using PXIe-1065 chassis with PXIe-8133 controller and some other modules (PXI-5600, PXI-5610, PXI-2593, PXIe-2593, PXI-4071, PXI-5154, PXIe-5442, PXI-8433/4). The chassis and all modules (excluding PXIe-5641R) have appeared in MAX, succesfully selfcalibrated and worked.

Konstantin G. 

[Joshua-B]

Hi Konstantin,

Does it matter which slot you have the module installed?  In other words, is there a particular slot in the chassis which doesn't seem to work no matter which module you have installed or does the PXIe-5641R not work no matter which slot it is installed in?

[A_Donfigulation_Error_Has]

Hi histat,

In addition to this, can you please check your Windows Device Manager to see if the device appears at all in here?

Regards,

Jason L.

[histat]

Hi Josh and Jason,

 I think, that there is no matter which slot PXIe-5641R is installed in. I have tried several PXIe slots and hybrid slots. However 5641r never is appeared in MAX or Windows Device Manager.

For details I send Device Manager snap-shot and MAX report for following two cases. The file max_report.pdf shows the 1st case when PXIe-5641r and PXIe-2593 are installed in slot 9 and slot 11, respectively. The file max_report2.pdf represents other case when PXIe-5641r and PXIe-2593 are interchanged. The file DeviceManager.PNG  is appropriated for both cases.  

Konstatntin

[A_Donfigulation_Error_Has]

Hi histat,

This is very strange behavior, especially since you are using a PXI embedded controller. I wanted to point out that the 5641R's being off should be normal in this case. The Access LED off indicates that "Device not ready or FPGA has not been loaded" and the Active LED indicates "Device not transmitting". Also, the 564x support should not show up under the software tab in MAX. If you go to the start menu of your system, please verify that you have a All Programs -> National Instruments -> NI-5640R folder. 

When did you receive this PXIe5641R and do you have any other PXI systems you can try (either another PXI chassis or controller). Even if you don't have the software support installed, you should still see an unknown device in the Windows Device Manager. The fact that it doesn't appear here, is a bad sign.

Regards,

Jason L.

[histat]

Hi Jason,

I have verified, that All Programs -> National Instruments -> NI-5640R folder exists.

Recently I have read document titled as "NI-RIO and LabVIEW Version Compatibility". This document shows, that NI-RIO 4.1 suppotrs LV2011 SP1, and NI-RIO 4.0 suppotrs LV2011. Howevere the NI-5640R 1.6 software includes NI-RIO 4.0. Is this mean, that I should use actually LV2011 instead of LV2011 SP1?

The PXIe-5641R (s/n EF74F2, Calibration Date 26-APR-2011) was recieved by our institute at the turn of the 2011. It was not used up to beginning of the 2013 year, because PXIe-8133 controller was absent. Unfortunately there are no other PXIe systems at our institute now so that I can check this module.

Do you think that this module is defective? What can I do more?

Konstantin G.

[A_Donfigulation_Error_Has]

Hi Konstantin,

Even if there is an incompatibility between NI RIO and LabVIEW, this would still not explain why you cannot see the PXIe 5641R in Windows Device Manager. This may however make LabVIEW unable to see the PXIe 5641R with the RIO driver, however it would need to appear in MAX first for that to be an issue. If you have Labview 2011 SP1, go ahead an upgrade NI RIO, however it should not be causing this issue.

My suspicion would be that the card is broken. Is there any visible damage to the card or the card's connector?

Regards,

Jason L

[histat]

Hi Jason,

I have not found visible damage to the card or the card's connector.
There are no elements U49, U52,L59, L67 on the open part of card's bottom. Still this probably is not the issue.
In addition, when I had verified kit content, I had not any suspicion.

Konstantin.