GNS,
Which version of the toolkit did you install?
Do you see the Report Generation Toolkit listed under the Add/Remove Programs in control panel?
If you have multiple versions of LabVIEW, check in which folder did the toolkit get installed.
Can you find word and excel llbs under ...\LabVIEW 6.1\vi.lib\addons\_office directory?
If these VIs didn't get installed, you should check the version (LabVIEW 6.1 needs toolkit version 1.0.1) and reinstall the toolkit.
If you do have these llbs, try to manually edit the palettes and add new subpalettes linked to these menu files:
LabVIEW 6.1\menus\default\excel.mnu and
LabVIEW 6.1\menus\default\word.mnu
Check out the following KnowledgeBases as well
"Palettes Not Populating" Error with the Report Generation Toolkit 1.0 for Microsoft Office and LabV...Installing the Report Generation Toolkit on Multiple Versions of LabVIEWZvezdana S.
National Instruments