CVI Installation Problem (after removing patched version)

[James Ormiston]

Jeff,

The entry for the CVI Patch appeared 3 times of the MSI Blast list. Only one of the entries would uninstall without an error. I then tried to install CVI unsuccessfully.

I have, however, since been able to install CVI since then. Here how I done it…

There are 2 versions of the CVI Patch available (versions 7.1.1314.0 and 7.1.1315.0). I had installed both of the patches (one over another in the thinking that there are 2 different patches. I know there’s an ongoing thread discussing patch versions (http://forums.ni.com/ni/board/message?board.id=180&message.id=16674)). I was using the latest version of the patch msi file to uninstall as you instructed in earlier posts.
I decided to reinstall then uninstall the version of the 7.1.1314.0 patch. After doing this I was able to install CVI.
It appears to me that there is differences in the uninstall process of the 2 patch versions available.

Maybe you could clear this up.

Cheers
James.

[jlaney]

James,

It is good to hear that you are getting things worked out.

You and the other person who has had this issue have found some bug in MSI that I allows you to break the rule of only having one version of a Product GUID on the machine at the same time. All of our CVI 7.1 patch installers have a UpgradeCode GUID that allows only one of them on the machine at the same time (per Microsoft Windows Installer Technology). Somehow you have multiple and the machine internal has also had multiple patches on it at the same time, which is supposed to be impossible. Once I fixed this I was unable to reproduce it though, so I am going to follow what you did and see if I can track this down.

If you are still having that LabVIEW Run-Time installer popping up I can help there as well.

Regards,
Jeff

[James Ormiston]

Jeff,

Sorry it’s taken so long for me to get back to you. I’ve had a few days off work.

I am still having the LabVIEW Run-Time installer popping up. I thought the re-installation would have fixed this. If you could provide me with a fix to this it would be much appreciated.

Also if you need any more information regarding the MSI bug I will be only to happy to provide what I can.

Cheers
James.

[jlaney]

James,

What I need is for you to go to the EventViewer. Right click on MyComputer and select manage. Select Event Viewer and then the Application tab. You should see an Error log that has MsiInstaller as its Source. Can you send that message text? That will help me track down what GUID is causing the repair.

Thanks,
Jeff

[James Ormiston]

Jeff,

When I launch CVI I get the Windows Installer dialog appearing 4 times. Here are the messages from the event viewer for each of these dialogs.

Event Log Warning Message 1
Detection of product '{B652CC58-6222-4149-B52D-C632AEE8C66C}', feature 'LVRT' failed during request for component '{95A2F34E-BBED-429D-AD92-49FB0BAE03F2}'

Event Log Warning Message 2
Detection of product '{B652CC58-6222-4149-B52D-C632AEE8C66C}', feature 'LVRT' failed during request for component '{B39A9142-2687-47F1-BA7A-A96557D5CC18}'

Event Log Warning Message 3
Detection of product '{B652CC58-6222-4149-B52D-C632AEE8C66C}', feature 'LVRT' failed during request for component '{B39A9142-2687-47F1-BA7A-A96557D5CC18}'

Event Log Warning Message 4
Detection of product '{B652CC58-6222-4149-B52D-C632AEE8C66C}', feature '3DGraph' failed during request for component '{95A62C27-864C-11D3-AB56-006008CA11D7}'

Cheers,
James.

[jlaney]

James,

The error deals with a shared component to contain ActiveX controls. CVI loads this at startup using COM, and if the registry keys are not correct then MSI launches to fix itself. If you cancel and do not allow it to reapir you should notice that FunctionPanel help is straight HTML not displayed as it should be. There seems to be something stomping on our registry keys here, and something like this happened around the 6.0 timeframe and seems to be happening again here lately.

To solve this you should be able to go to [Program Files]\National Instruments\Shared directory. Run regsvr32 on nicont.dll and nicontdt.dll in this directory. That should reregister the control for COM for you and stop the MSI dialog from showing up. If it doesn't please let me know so I can investigate further.

Regards,
Jeff

[James Ormiston]

Jeff,

I have done as you suggested. I'm still getting 1 instance of the Windows Installer dialog. The event log warning message reads:

Detection of product '{B652CC58-6222-4149-B52D-C632AEE8C66C}', feature '3DGraph' failed during request for component '{95A62C27-864C-11D3-AB56-006008CA11D7}'

Any ideas on this one?

Cheers
James

[jlaney]

James,

Just to let you know it looks as though you have some version of the LabVIEW Run-Time engine that was badly removed or corrupted on your machine. All of the features you have provided are from the LV runtime and are shared components with CVI. To fix this error, follow the same regsvr32 proceedure as before on the following file:

[systemfolder]\cw3dgrph.ocx

This will re-register the files COM registry keys and stop this problem.

Regards,
Jeff