Installer needs access to "My Documents"

[Ian.W]

I have a user who hits an error when the CVI installer runs: "Installer needs access to "My Documents"".

I have seen a similar post over on the LabView forums. In my case the users My Documents is mapped to a server location, sometimes locally (at work) and at other times over a VPN.  However that workaround does not seem to work for them.

Why does the installer need such access, and can it be changed? (Maybe a command line switch?)

 Is my CVI 9.1.1 kit using the same installer as in the LabView case? Are there any other workaorunds?

Thanks,

Ian

[D_Biel]

There is not a way to avoid the installer accessing the My Documents directory. What you may work is temporarily remapping your My Documents directory to a local directory. You can do this by Right-Clicking the My Documents directory and choosing Properties. Then in the Location tab, change the location to a local directory.

[Ian.W]

Thanks for the suggestion - I'll pass it on and see if we get any results from that. My suspicion is that they have IT policies in place that prevent exaclty that kind of freedom.

Am I right that the installer does not accept a My Documents location that is mapped to a network location? Or should a network-based My Documents location work?

--Ian

[D_Biel]

That has not been clear in the past. It seems that it should work so long as the drive is accessible, but this has not always been the case. In these situation, there is typically complex IT restrictions that clutter what is going on makes it difficult for us to make a definitive statement about this scenario.

[Razoir]

Hi, having a similar problem here. Recently local IT did an upgrade removing the old server with 'my documents' Now Labview 2012 Dev Suite cannot do an upgrade. Tried reinistalling but it still wants the original ( now missing) directory. I guess I will have to remove Labview and then try to reinstall afresh?

[cathie]

I actually have administrative rights (thanks IT!!), but could not get this to work, even when I remapped my My Documents folder.

What I have had to do in the past is have a local Administrator log in (which gets rid of the mapped U:\ drive) and run the installation.

Today, we entered the Registry, changed all of the My Documents locations and Favorites locations (HKEY_USERS\S-1-5-21-427143164-1894784353-3668816376-17181\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders and HKEY_USERS\S-1-5-21-427143164-1894784353-3668816376-17181\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders), and now I can install updates etc.

Leaving the My Documents default save to the U:\ drive allows all of my other things to save to the backup-enabled network drive.

Good luck!

Cathie