Getting message "Bad quality received from network module". Then FP1600 no longer communicates, cant ping it. When

[Mike Dearmond]

it is power cycled it works again. We have another FP1600 on same network with no problem. Ethernet drop is 230 feet. Part# is 185690E-01, firmware 4.11. I have swapped it with a spare unit we have of the same part number, 185690E-01 and firmware release.The FP1600 has been swapped with a spare we have, the network cable has been replaced, the FP-TC-120 has been swapped with a spare. The IP address has been changed.

[Mike S. @NI]

it is power cycled it works again. We have another FP1600 on same network with no problem. Ethernet drop is 230 feet. Part# is 185690E-01, firmware 4.11. I have swapped it with a spare unit we have of the same part number, 185690E-01 and firmware release.Mike,

Thank you for using the discussion forums. If possible, please generate a phone support request at ni.com/ask. One of our engineers will be happy to help you resolve this particular issue.

Regards,
Michael Shasteen
Applications Engineering
National Instruments
www.ni.com/ask
1-866-ASK-MY-NI

[jteague@lanl.gov]

it is power cycled it works again. We have another FP1600 on same network with no problem. Ethernet drop is 230 feet. Part# is 185690E-01, firmware 4.11. I have swapped it with a spare unit we have of the same part number, 185690E-01 and firmware release.I thought the whole point of using this forum is that users would not have to get on the phone to get answeres to technical questions. I have the same problem as the user that you answered. Please post the solution to this issue on the discussion forum.

Thanks,

Jonathan

[Mike Dearmond]

it is power cycled it works again. We have another FP1600 on same network with no problem. Ethernet drop is 230 feet. Part# is 185690E-01, firmware 4.11. I have swapped it with a spare unit we have of the same part number, 185690E-01 and firmware release.NI told me the E version of the FP-1600 has this known problem. They swapped it with a FP-1601 and the problem went away. I also had a B version of the FP-1600 and put it in the same location as the E version I was having problems with and it never failed, only the 2 Es I had.