How to eliminate the alarm "Client License Limit Exceeded" in Lookout 6.0.2?

[23r23]

There are 18 Run Time Only Servers, with no clients, running the same application. Right after the installation of the Lookout 6.0.2 software this alarm didn't show up, but after some time it does in all the systems. It makes not too much sense to me because there are no clients at all, thus no client license was purchased and entered/registered.

How to eliminate this 'false' alarm?

Any help will be appreciated!

[Ryan.S]

Do those servers talk to each other?

Do you log in the 18 machines as administrator? I'm not sure if this could cause the problem.

[23r23]

No, they don't talk one to each other.

The computer's user account is an auto login account with full admin rights, but in Lookout the default login is Operator, with a security level = 0. By the way, they are Run Time Only Servers. The Full Development and Run Time Servers are two: one in my office, a second in engineering floor as prototype system.

What I do SOME TIMES, FOR A SHORT PERIOD OF TIME, is to run an application that monitors which systems are ON, running OK, and connected to the network. This application is ran from my office and what it does is to check the data quality of one single variable of each system. Like the setup for redundancy. BUT, NO CHANGES ARE DONE ON THE SYSTEMS, THEY RUN THE SAME APPLICATION, WITH THE SAME SETTINGS, AND THE SAME SECURITY LEVEL. NO CLIENT LICENSES HAVE BEEN PURCHASED.

[Ryan.S]

I'm not sure where it comes from, but you can filter it out if it doesn't affect the functionality of your process.

But I still doubt there are some client connections in your process. Otherwise, it would be a bug.

[23r23]

The design is complex. Within the features, each system collects data in .csv format, and once a day moves a copy of the data collected to some place in the network. Also the systems print to file the events and alarms (once a day as well), then they are copied out with the database to the same place in the network. This folder containing the database and the events-alarms in the network is for other engineers to analize, make calculations, projections, etc. It is weird for me and for the others to have this alarm every day in the events-alarms files of each system.

Each system is independent, doesn't need to have connection with the other systems. There are no clients because the database collection is enough for us. The systems are VERY STABLE, no need to trouble-shoot (remote access), or even checking how they are working. Truly, Lookout shows a good performance with this application. By the way, the application is too extensive, complex, many different things are controlled and monitored, many different communication protocols are used: OPC servers, Serial connections, etc. General speaking, the overall result is excellent. This little, no-reason alarm is the only problem: "Client License Limit Exceeded".

I'll really appreciate any suggestion regarding this issue.