Lookout 6.1: Install Failure, XP SP3

[Mike@DTSI]

Windows XP SP3, all updates as of today.

Standard Lookout setup with Keyboard Driver.

Will not start install from Lookout CD, error.  From hard drive, fails on ALL components, DataSocket, EULA Depot, etc.  

Completely fresh Windows install, all updates. AMD Phenom 2.6Ghz x4, AMD790G, 4GB RAM,1TB RAID5

Installs fine on my SP2 machine.

Need resolved quickly!

Mike

[Mike@DTSI]

Update:

Lookout 5.1 and 6.0.2 fail also

Tested on SP1 and SP2 machines, similar configs with no issue.

Maybe the MSI installer changed?

Mike

[Mike@DTSI]

Update 2:

Same computer, SP3 removed, same issue.  No idea now, its a fresh install.

[Ryan.S]

If you double click on Autorun.exe, do you get an error message? Or which step do you get the error on? Give a screenshot of the error.

The SP3 should not be an issue for the install.

[Mike@DTSI]

Autorun fails before the Lookout install splash screen.  Autorun shows, i click "Install Lookout" and it errors out.

Lookout install fails at all components.

Its something wrong in the Windows Installer...  But this is a completely fresh install.  SP3 makes changes to the Windows Installer, but are considered minor.

Mike

Message Edited by Mike@DTSI on 10-23-2008 12:03 PM

[Mike@DTSI]

Update:  Fresh install of SP2, no issues.

Maybe a new Windows Update messes it up, it was fully patched before install. SP2 with no patches worked fine.  SP2 with all patches works fine.  SP3 it fails.

Version checking?

EDIT:  Microsoft KB952287 check into that one

Mike

Message Edited by Mike@DTSI on 10-23-2008 04:50 PM

[Ryan.S]

I installed a fresh sp3, but didn't see the error.

Did you apply that KB? It doesn't say detail about the problem. Maybe a microsoft KB addressed this problem and you don't have it installed on the computer?