What if Traces does not bring up the points in the database

[cb5995]

While attempting to access and download data from the Citadel database in Lookout 4.0, each time Excel is opened, a query selected and Traces is selected, the Excel program goes to "not responding" and just sits there until the task is manually ended.  I recently fixed a corrupted Citadel database and since that time I have not been able to download to Excel.  Any help on determining whether this is an Excel 2003 issue or a Citadel 4.0 issue would be greatly appreciated.

[Ryan.S · Accepted solution]

I tried on my computer with excel2003, but got an error. I think it's the Citadel4 ODBC driver's issue.

Please create a new Citadel4 database, log some data, and try to import to Excel. If it works, your current database has something wrong. but if it doesn't work either, I believe the ODBC driver is not good enough.

If it's the odbc driver's issue, I suggest you to upgrade Lookout, since Lookout 6.x uses Citadel 5, which is much better.

Unfortunately we don't provide a upgrade for Citadel only.