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cant connect to Lookout using voip line

I have 2 VOIP lines. One goes to my regular phone, the other to my fax line. The signal comes via an external Netgear modem, then to the Netgear router, then to a Netgear switch box, then to the VOIP box (that has my phone line and my fax line in separate ports). I cant connect to my system at all and I cant download any data at all.  The red light shows not connected all the time. I am using my fax machine to connect to the site.  Remember, my fax machine number is VOIP. I've got an HP Officejet K60 fax with 3 ports on the back..1 shows for a computer, 1 shows for a phone, and 1 shows for the wall jack signal..I am running Windows 7 on my host computer.  The computer is ethernetted to the Netgear modem.  This computer also contains an internal modem.  I have connected a wire from the internal modem of the computer to the fax port for a phone.  The fax also has a connection from the fax machine's wall jack port to the Voip box...why cant I connect

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What exactly is Lookouts job in this setup?

 

I have had mixed success with analog modems on a VoIP connection.  Drop the speed to 14.4kbps and test again.

 

Mike

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